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Privacy Policy

Last Updated: January 1, 2026

At Firm Chambers, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our legal practice management platform.

1. Information We Collect

We collect information that you provide directly to us, including:

  • Account Information: Name, email address, phone number, law firm name
  • Profile Information: Professional details, profile pictures, preferences
  • Case Data: Case information, client details, documents, notes, and communications
  • Billing Information: Payment card details (processed securely through Stripe)
  • Usage Data: Log data, device information, IP addresses, browser type

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process transactions and send related information
  • Send administrative information, updates, and security alerts
  • Respond to your comments, questions, and customer service requests
  • Monitor and analyze usage patterns and trends
  • Detect, prevent, and address technical issues and security threats
  • Comply with legal obligations

3. Data Security

We implement comprehensive security measures to protect your data:

  • Encryption: All data is encrypted in transit (TLS/SSL) and at rest
  • Multi-Tenant Isolation: Each law firm's data is isolated in separate database schemas
  • Access Controls: Role-based access control and multi-factor authentication
  • Regular Audits: Security assessments and penetration testing
  • Secure Infrastructure: Hosted on enterprise-grade cloud infrastructure

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

  • With Your Consent: When you explicitly authorize us to share information
  • Service Providers: With third-party vendors who perform services on our behalf (e.g., payment processing, cloud hosting)
  • Legal Requirements: When required by law, subpoena, or court order
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • Protection of Rights: To protect our rights, property, or safety, or that of our users

5. Data Retention

We retain your information for as long as your account is active or as needed to provide services. After account termination, we will retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your data at any time, subject to legal retention requirements.

6. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: Request access to your personal information
  • Correction: Request correction of inaccurate information
  • Deletion: Request deletion of your personal information
  • Export: Request a copy of your data in a portable format
  • Opt-Out: Unsubscribe from marketing communications

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

8. Third-Party Services

Our service integrates with third-party services:

  • Stripe: Payment processing (subject to Stripe's privacy policy)
  • Google Cloud: Infrastructure and storage
  • Calendar Services: Google Calendar and Microsoft Calendar integrations

These third-party services have their own privacy policies, and we encourage you to review them.

9. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. We ensure appropriate safeguards are in place for such transfers.

10. Children's Privacy

Our service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: privacy@firmchambers.com
Phone: +44 1473 956537
Address: Office 12373, 182-184 High Street North, E6 2JA, London

13. GDPR Compliance (EU Users)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR), including the right to lodge a complaint with a supervisory authority.

14. CCPA Compliance (California Users)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and the right to request deletion of your personal information.